Frequently Asked Questions

We're committed to fast response times, expert diagnostics, premium Rain Bird products, honest recommendations, and exceptional customer service. Our goal is to keep your irrigation system operating efficiently while providing a hassle-free experience you can trust. Learn more about our story.

We proudly serve Augusta, North Augusta, Aiken, Beech Island, Graniteville, and many surrounding CSRA communities. Not sure if we cover your address? Just ask.

We pride ourselves on fast response times. Appointment availability depends on demand, but we work hard to get your irrigation system back up and running as quickly as possible. Members receive priority scheduling.

Yes. We offer service and membership plans for residential properties, commercial properties, HOAs, and large estate irrigation systems. Contact us if you have a custom or multi-controller system.

Yes. Johnson Irrigation Repair is fully licensed and insured, and locally owned and operated out of North Augusta, SC. Read more about us.

Yes. We charge a service fee to cover travel, diagnosis, and a complete evaluation of your irrigation system. After diagnosing the issue, we'll explain the problem, provide upfront pricing, and only perform repairs with your approval. (Both service fees are included with a membership.)

Yes. Once we've diagnosed the issue, we'll explain the problem, review your options, and provide upfront pricing before any repair work begins — no surprises.

Costs vary depending on the problem, but we always provide upfront pricing before any work begins so there are no surprises. Members receive 10% off repair materials. Request a diagnosis to get started.

Yes. Leave us a review on Google and receive 20% off your next service, up to $500. Members also receive 10% off repair materials year-round.

Common signs include dry or brown patches, high water bills, sprinkler heads that won't pop up or retract, water pooling, low water pressure, broken heads, zones that won't turn on or off, and controller or timer problems. See our full repair services for what we fix.

While some issues may appear simple, many sprinkler problems have underlying causes such as valve failures, wiring issues, pressure problems, or underground leaks. Professional diagnosis often saves time, money, and unnecessary repairs.

Many repairs can be completed during the same visit once the issue has been diagnosed, often within one to two hours. More complex repairs may require additional time depending on the extent of the problem.

We repair and service most major irrigation systems. For new installations and many replacement components, we use trusted Rain Bird products because of their proven reliability and performance.

Very possibly. A sudden spike often points to an underground pipe leak, a stuck valve, a broken head, or a controller running longer than it should. We locate and repair hidden leaks to bring your usage back down. Read our summer watering tips for more.

Yes. We stand behind our work with a one-year limited warranty on repairs and a three-year limited warranty on new installations. See how our warranty compares in this blog post.

Yes. We install and program smart irrigation controllers that automatically adjust watering schedules based on weather conditions, helping reduce water usage and lower utility bills. Learn more in our post on seasonal controller adjustments.

Yes. We install partial zone and system additions to accommodate landscape renovations, new sod, flower beds, gardens, and property additions, all designed to integrate seamlessly with your existing system. See our installation services.

If your controller is outdated or unreliable, upgrading to a Rain Bird smart controller is often the better long-term value. Smart controllers automatically adjust watering to weather conditions, reducing water usage and utility bills. We can repair or upgrade depending on what makes sense for you.

Yes. Every new installation is backed by our 3-Year Limited Installation Warranty for added peace of mind. Keep it protected season after season with a membership.

Yes. We install French drains, gutter downspout extensions, catch basins, channel drains, pop-up emitters, underground drainage systems, and other custom drainage solutions to help protect your property from standing water and erosion.

Persistent wet spots often indicate an underground pipe leak, leaking valve, or broken fitting — which our repair team can fix. If the issue isn't irrigation-related, it may be a grading or drainage problem, which our drainage solutions can correct.

We recommend a professional inspection at least once a year to identify issues before they become costly. Our Priority Protection Membership includes two seasonal inspections annually with automatic scheduling.

Regular maintenance helps prevent unexpected breakdowns, improves watering efficiency, reduces water bills, extends the life of your irrigation system, and keeps your lawn and landscape looking their best. Our fall maintenance guide covers the seasonal basics.

Every membership includes two annual irrigation inspections, both service fees, automatic scheduling, controller programming, sprinkler head adjustments, priority scheduling for repairs, a 10% discount on repair materials, and a complete system performance evaluation. See all membership plans.

We keep track of when your irrigation system is due for service. When it's time for your Spring Start-Up or Fall Inspection, we'll contact you to schedule your appointment — so you never have to remember or worry about missing seasonal maintenance.

No. The membership covers your scheduled inspections and included service fees. If repairs are needed, we'll provide a detailed estimate before any work is performed. Members also receive 10% off repair materials.

Your membership is based on the number of irrigation zones your system has: Residential Plan for 1–6 zones, Estate Plan for 7–12 zones, and Premier Plan for 12+ zones. Not sure how many zones you have? We'll help you determine the correct plan.

For most homeowners, yes. The membership includes two service fees, professional seasonal inspections, automatic scheduling, priority service, and discounts on repair materials. Catching a small leak, broken head, or programming issue early can often prevent much larger repair costs later. Compare plans.

You may cancel your membership according to the terms of your agreement. Contact our office and we'll be happy to answer any questions about your plan.